🏨 General & Booking

1. What are the check-in and check-out times?
Check-in is from 2:00 PM; check-out is by 12:00 PM. Early check-in or late check-out may be available upon request (subject to availability).

2. Can I book a room online?
Yes! Book directly via Trip.com, Booking.com, or other major travel platforms. You can also call the hotel at +84-24-39411311.

3. Is there a minimum age to check in?
Yes, the main guest must be at least 18 years old to check in.

4. Do you offer airport transfers?
Yes, we provide roundtrip airport shuttle services for a fee (available 24 hours). Please contact us in advance to arrange.

5. How much does it cost to stay?
Prices start from approximately USD 55 per night, depending on season, room type, and booking platform. Best rates often found when booking direct or during off-peak months.

🛏️ Rooms & Amenities

6. How many rooms does the hotel have?
We have 25 individually decorated guestrooms, including Economy, Deluxe, and Family Triple Rooms with balconies.

7. Are all rooms non-smoking?
Yes, all rooms are non-smoking. Smoking is permitted only in designated outdoor areas.

8. Do rooms have windows?
Most rooms have windows — some face hallways, while Family Triple Rooms feature balconies with city views. Some Economy rooms may not have external windows.

9. What amenities are included in the rooms?
All rooms include air conditioning, flat-screen TV, refrigerator, minibar, private bathroom with shower, complimentary toiletries, hair dryer, desk, safe, and free Wi-Fi.

10. Are cribs or extra beds available?
Cribs cannot be added. Extra bed policies vary by room type — please contact us directly to confirm availability and pricing for your specific room.

🍽️ Food & Dining

11. Is breakfast included?
Breakfast is not included in the base rate but is available daily from 6:30 AM – 9:30 AM for a fee. It’s a varied buffet featuring made-to-order eggs, pho, fruits, pastries, and hot drinks.

12. Is there an on-site restaurant?
Yes! Our restaurant serves lunch and dinner. Room service is also available during limited hours.

13. Can you accommodate dietary restrictions?
Absolutely. Let our staff know in advance — we’re happy to prepare vegetarian, vegan, or allergy-friendly meals upon request.

🚗 Transportation & Location

14. How far is the hotel from Noi Bai Airport?
Approximately 25.2 km (about 37 minutes by car). We offer paid airport transfer services.

15. Is the hotel near Hoan Kiem Lake?
Yes! Just 0.8 km away — about a 7–10 minute walk through the charming streets of the Old Quarter.

16. Can I rent a scooter or car?
Yes, we offer scooter rentals and car hire services through our concierge. Great for exploring beyond the Old Quarter!

17. Is there parking?
Parking is available nearby — please ask our front desk for guidance on the closest secure options.

💼 Services & Policies

18. Is there 24-hour front desk service?
Yes! Our friendly, multilingual staff (English & Vietnamese) are available 24/7 to assist with anything you need — from luggage storage to tour bookings.

19. Do you offer massage services?
Yes, we have a dedicated massage room for guests seeking relaxation after a day of sightseeing.

20. What’s your cancellation policy?
Cancellation policies vary by room type and booking platform. Always check your reservation confirmation or contact us directly for details.

✅ Pro Tip: Guests consistently praise our staff — names like Phuong, Emma, and Anna are known for their warmth, flexibility, and willingness to go the extra mile. Don’t hesitate to ask them for tips — they’ll guide you to hidden gems, best street food, and quiet corners of Hanoi!

Planning your trip? Book early for the best rates — especially during peak seasons like Tet, summer, and holidays.

📍 Golden Rooster Hotel
17 Hang Ga, Hang Bo, Hoan Kiem District, Hanoi, Vietnam
📞 +84-24-39411311
🌐 Book via Trip.com, Booking.com, or direct inquiry

Let us make your Hanoi stay unforgettable — one smile, one meal, one adventure at a time.